Terms of Service
Understand our rigid service level agreements (SLAs), operational boundaries, escalation workflows, and legal citizen reporting rules.
Autonomous SLA Escalation Matrix
Rigid automated reminders mapped strictly to urgency markers
Water line ruptures, high-voltage spark events, and massive public safety disruptions.
Open sewage lines, dangerous road potholes, and localized municipal garbage heaps.
Dysfunctional sector streetlights, general administrative delays, and water pressure concerns.
1. Citizen Code of Conduct
JanMitra AI is designed solely for public welfare and civic grievance reporting. Citizens must strictly avoid:
- Filing duplicate or fraudulent complaints at identical coordinate points.
- Using inflammatory, aggressive, or politically motivated narrative copy in complaint descriptions.
- Uploading unrelated digital assets or falsified image evidence designed to deceive administrative checks.
Warning: Multiple false declarations will lead to automated warning alerts and possible device fingerprint blocking under UP e-governance administrative penal codes.
2. Autonomous AI Classification & Dispatching
By using JanMitra AI, you acknowledge that our neural pipeline (utilizing Gemini models) automatically reads raw inputs, determines severity tags, assigns administrative departments, and extracts summary points for human officers. While the pipeline maintains a high classification precision range, users can trigger category modifications if they feel a dispatch was routed to an incorrect municipal branch.
3. SLA Response Standards
Government department units strive to complete and resolve tickets in accordance with our stated SLA timeline matrix. However, extremely complex infrastructure challenges—such as complete roadway structural refitting or municipal sewage pipe repairs—may extend compliance terms, in which case the assigned officer will publish progressive timeline status updates directly onto the citizen timeline tracking view.